Privacy Policy
Last updated: January 2024
1. Introduction
LUMINA AI Academy ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.
2. Information We Collect
We collect information that you provide directly to us, including:
- Personal information (name, email, phone number, date of birth)
- Account credentials (username, password)
- Payment information (processed securely through third-party providers)
- Course progress and completion data
- Communication preferences
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process transactions and send related information
- Send you technical notices, updates, and support messages
- Respond to your comments, questions, and requests
- Track and analyze usage patterns to improve user experience
- Issue certificates upon course completion
4. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- Service providers who assist in our operations
- Legal authorities when required by law
- Business partners with your consent
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- Encryption of data in transit and at rest
- Regular security assessments
- Access controls and authentication
- Secure data storage practices
6. Your Rights
You have the right to:
- Access and receive a copy of your personal data
- Correct inaccurate personal information
- Request deletion of your personal data
- Object to processing of your personal information
- Withdraw consent at any time
7. Cookies and Tracking
We use cookies and similar tracking technologies to:
- Remember your preferences
- Understand how you use our platform
- Improve your experience
- Provide targeted content
8. Children's Privacy
Our services are designed for users aged 9 and above. For users under 18, we require parental or guardian consent for registration. We take special care to protect the privacy of young users and comply with applicable child privacy laws.
9. Updates to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
10. Contact Us
If you have questions about this Privacy Policy, please contact us at:
Email: privacy@lumina-academy.com